Install, activation, VOD search, review, render, QR or final delivery.
Describe the real problem without sending sensitive data.
Support works best with the workflow step, app version, Windows and the visible error. Full keys, card data, tokens, private VODs and raw request data stay out of the ticket.
Error message, app version, Windows and reviewed diagnostics when useful. Do not include sensitive data.
Avoid sending full keys, full receipts or unmasked screenshots through community or social channels.
Prepare a support ticket with category, step and relevant context.
This form does not submit anything by itself. It prepares an email for you to review before sending, with the context support needs and without sensitive data.
Before opening support
Purchase, activation, download and license recovery have priority during the controlled launch. Check the FAQ, official download page and license portal first. If the blocker remains, send the purchase email, app version, Windows version and the step where the flow stopped.
Relevant information
A visible error message, app version, Windows version and reviewed diagnostics are useful. Share diagnostics only when you choose to and remove private paths or unrelated data.
What not to send
Do not send full license keys, private VODs, payment card data, personal documents, passwords, tokens or unrelated account secrets.
Priority path
MR Clips prioritizes purchase, activation, download integrity, license recovery and render-blocking issues before general suggestions.
Community is not support
Public community channels are useful for open conversation when they are linked from official MR Clips routes, but billing, license, private diagnostics and security reports stay on official support.