Use the same checkout email and look for the transaction ID in the payment receipt.
Take the case to support without exposing your key.
The path stays official: check the receipt, mask any screenshot and open a ticket with only what is needed to find your purchase.
Show only suffixes for email, key or transaction. Never send card data, tokens or a full key.
If recovery fails, continue through support with short and safe context.
Recover my license
Use the purchase email and transaction ID. MR Clips looks up your license without asking for card data.
Manage your license
Direct paths for renewal, plan cycles and official support.
After purchase
A short official path from the order to the activated app.
English license recovery
Use the form on this page with your purchase email and official transaction ID. The ID is in the Paddle or official processor receipt and usually starts with txn_. MR Clips never asks for card data in the desktop app or in the public portal.
Official recovery
Start with the email used at checkout and the official transaction identifier. If the lookup does not resolve it, English support can review the case with masked purchase evidence.
After checkout
Check the processor receipt, license delivery email and spam folder before opening a ticket. Use the same email everywhere so support can match the purchase path.
What stays private
The portal does not ask for card details, account passwords, private VODs or full license keys. Sensitive payment fields stay with the official processor.
Community is not support
Renewals, device changes and access questions stay on official MR Clips routes. Do not use community channels to share license or transaction details.
Creator portal is separate
Creator and partner operations use the partner portal, not the customer license portal. Commission, coupon and referral data follow a separate approval flow.