This page summarizes the public policy for international users. For a full contractual review, compare the Portuguese version as well or contact official support.
View Portuguese versionNavigate the official MR Clips policies: privacy, terms, refunds, security, status and support.
Nothing in the refund policy limits mandatory consumer rights. Brazil may require a 7-day distance-purchase withdrawal review where applicable; EU/UK consumers may have a 14-day withdrawal period subject to digital service/content exceptions.
Duplicate payments, clear checkout error, license delivery failure, legal withdrawal requests within the applicable period or technical blockers that support cannot resolve.
Renewal confusion, device change, installation warning, payment processor dispute, partial paid-cycle use or evidence that the product was not usable.
Change of mind after using the paid cycle, unsupported third-party VODs, publishing outcomes or requests blocked by fraud/dispute evidence, unless mandatory law says otherwise.
Nothing in this summary limits non-waivable consumer rights. The official processor may require additional steps for chargebacks, local payment methods or tax records.
